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    Atlona

    Atlona


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    We pride ourselve on being an agile company that develops innovative and reliable products to solve the challenges facing today’s AV industry.

    Equally important is our customer commitment to be easy to do business with and provide you with the industry’s best backend support program.

    The Atlona Advantage gives you the highest level of customer support, training and protection in the industry.

    Atlona’s award-winning 10-Year Warranty

    We are proud to be recognized by the readers of Systems Contractor News with The 2015 Platinum and 2015 Gold SCN Stellar Service Award for Best Warranty Program

    • Quality is not negotiable, we guarantee that our products will work as they were designed
    • Atlona warrants its products are free from defects in materials and workmanship
    • 10-year warranty begins on date of purchase by the end-purchaser

    Unparalleled Global Technical Support

    We offer flexible technical support and contact options

    • Technical advice available seven-days-a-week, every day of the year! (Multilingual)
    • Guaranteed initial response time of one hour or less
    • Support via phone or on-line

    Next Day Advance Replacement

    We offer free next-day shipment for a replacement unit, plus convenient return label

    • Next day-replacement guarantee is valid for one year after the original date of purchase
    • For products older than one year, Atlona offers free ground shipping of the replacement product

    Next-day replacement applies only to partners in the US and EU.

    Multi-level training, support & certification

    Atlona Academy: Three levels of certification for the ultimate in technology and systems training

    • Earn 7 InfoComm CTS RUs and 3 CEDIA CEUs in our industry accredited courses
    • Training is available in multiple languages
    • Training can be tailored to your needs in topics covering sales, products, and system design

    Free design services & sales engineering support

    We offer technical sales support and advice for specifications, product features, and system design solutions

    • System design support and complete system design implementation for Atlona partners
    • Phone consultations, domestic and international, are available Monday – Friday, call 1-877-536-3976
    • After-hours requests taken online

    Atlona partners receive exclusive Web access to

    • Pricing
    • Product Information
    • Training Materials
    • Inventory and Product availabililty

    Buyer protection: 30-day customer satisfaction

    We protect your investment

    • If you or your customer are not satisfied with your Atlona product, it can be returned within 30 days for a full refund.

    Free shipping/same day shipping

    We are devoted to efficiently and expediently getting you the products you need

    • Free standard ground shipping for qualified partners
    • Free expedited shipping for qualified Partners
    • Same day shipping for all orders
     

    Global HQ in Silicon Valley and International HQ in Zurich

    • We are committed to supporting our partners in their local region
    • Local presence in: China, Dominican Republic, France, Germany, India, Italy, Latin America, Mexico, Russia, Singapore, Switzerland, and United Kingdom
    • Support for global project deployment and logistics

    Atlona Management System

    • Powerful software resource for select Atlona IP-controllable products
    • Manage, operate, and maintain AV systems using a standard web browser
    • Automatic network detection of Atlona devices streamlines device configuration and updates
    • Access to AMS Go cloud-based management – remotely service Atlona AMS-enabled products from anywhere worldwide
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    • All your orders and returns in one place
    • The ordering process is even faster
    • Your shopping cart stored, always and everywhere

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