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    Frequently Asked Questions

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    Frequently Asked Questions

    Frequently Asked Questions

     

    How much is the product?

    Answer: Some of the brands we carry do not allow us to show pricing due to territorial restrictions. However, that doesn’t mean we can’t sell the product.

    Exceptions are as follows: We send you a written estimate, or a quote. We may be able to sell you the product, but we have to setup, program and/or install the product.

    Is the Product in Stock?

    Answer: Most likely but sometimes our systems only update our inventory the following day, or an item is on hold so we would look into the specific item to give a definitive answer.

    Do we offer discounts on specific products?

    Answers:

    Some quantity discounts may apply.

    Sometimes we do have open box, showroom displays, or B-Stock items which get additional discounts.

    Warranty applies the same way on discount products.

    Why can’t I purchase Control4 Products Online? Is my Control4 Warranty covered if I did not purchase the product directly from you?

    Answer: Due to Manufacturer policies, and territorial restrictions. We can ONLY sell Control4 products in store. If you are out of state, I recommend looking up a Control4 dealer near you. Warranty is only covered if the product was purchased through us, unless you contact Control4 directly.

    Do you offer Service Requests?

    Answer: All products purchased over 30 days ago must be addressed directly through the manufacturer. Some exceptions apply.

    What type of payments do we accept?

    Answer: Wire Transfer, Cashier Checks, Zelle, all major credit cards, NO PAYPAL!

    How do I pay using my Synchrony account?

    Answer: You must call Synchrony and make sure the Synchrony account you have can be used for Home Improvement Products, Furniture, and Electronics. Synchrony will not give us any information directly about account type, or credit line if you did not establish the Synchrony account through us directly.

    Can I place an order via phone?

    Answer: Yes, you must fill out a credit card form. Billing/Shipping must match. Otherwise, our credit card processing bank will deny any seller protection, and buyer protection.

    Do we have Dealers in other States?

    Answer: Yes, but we only have dealers for: Raidho Speakers, ScanSonic , Margules Audio, and Brodmann Acoustics.

    Shipping – Tracking – Returns

    For Shipping & Return Policy, please visit https://www.avluxurygroup.com/ service/shipping-returns/

    For Tracking on any products purchased, we automatically send you tracking info after it was shipped via email. PLEASE CHECK SPAM FOLDER.

    Which Specific Finish’s & Colors we have in stock for Products?

    Answer: If you are looking for a Specific Finish or Color, please email us directly at [email protected] Or if you have any other questions not listed above.

     

     

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