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    AV Luxury Group

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    Shipping & Returns

    Shipping

    We proudly offer free ground shipping for all domestic orders!

    International orders: Customer is responsible for shipping costs and duties. 

    Expedited Shipping

    For customers on a time crunch, please email [email protected] to request expedited shipping at an additional cost ( Subject: ATTN: Expedite Shipping Request ORD**** ).
    Expedited shipping cost can range from $35-$200 depending on the size/weight of order.

    Return policy:

    Standard Returns

    Customers may return items that are complete and like new for any reason within 15 days ( if after 15 days a 5% restocking fee will apply, regardless if product packaging is unopened ). Some exclusions apply. Original packaging is required to return an item.

     

    Open-box Returns

    All open-box purchases are final unless they meet either of the following:

    • Item was not as advertised (wrong finish, size)
    • Item was damaged during shipment

    All open-box returns must be requested within 15 days of purchase and the product must be in the same condition it was packaged in. Shipping and handling costs will be deducted along with a 20% restocking fee from the refunded amount.

    Refund Policy: 

    Customer will receive a FULL refund if:

    • Order is canceled PRIOR to shipping. 
    • Item(s) arrived damaged.
    • Wrong item(s) were shipped.
    • Refused delivery / return to sender
    • Item(s) were not sold as an open-box

    Otherwise return shipping costs are the customer's responsibility.
    *Return shipping costs are deducted from the merchandise credit or refund. 

    A 20% restocking fee will apply, IF: 

    • Item was removed from original packaging
    • Wrong size was ordered ***
    • Changed mind about purchase 

    Return shipping costs:

    Costs vary from $15 - $200; depending on provider, service, and shipment weight.
    For accurate return shipping costs, please contact [email protected]
    ( ATTN: RMA Label Inquiry ).

    Return instructions:

    1. Get a Return Authorization

    Request a return authorization by email [email protected] ( ATTN: RMA Label Request ) or call (866) 791-6915.

    Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.

    2. Pack your items carefully

    Returned items must be new and in the original packaging, complete with all original accessories & manuals.  
    To protect products in shipping, Audio Visual Solutions over-boxes most products.

    Please use the original over-box and the manufacturer’s packaging.

    3. Attach the shipping label

    You will receive a return shipping label along with shipping instructions via email.

    Remove or completely cover original shipping labels and securely tape the return shipping label to the package.

    4. Take the package to any official drop-off site.

    We often use FedEx or UPS for return shipments. Both providers have convenient locations nationwide.

     

    *** We are not responsible for the wrong size product or incorrect item being ordered. ***
    To ensure the proper size / item is purchased, please email [email protected] or call ( 866 ) 791-6915. 

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